StoresOnline-Reviews Blog: StoresOnline Receives Certification of Excellence in Service Operations From the SSPA

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OREM, Utah, Jan. 17, 2008 (PRIME NEWSWIRE) -- StoresOnline, Inc., a subsidiary of iMergent Inc., (AMEX:IIG), a leading provider of eCommerce software for small businesses and entrepreneurs, was awarded the Excellence in Service Operations certification by the Service & Support Professionals Association (SSPA). By awarding this certification, the SSPA recognizes the company has met the highest industry standards for support operations.

"To achieve this certification, StoresOnline(tm) met or exceeded 290 best practices criteria developed by the SSPA and validated by 50 leading technology companies," said Stephen Smith, executive director of SSPA . "In addition, it passed a rigorous onsite audit conducted by service executives with more than 20 years experience. When customers see the SSPA Excellence in Service Operations logo, they can be confident that StoresOnline has the people, processes and technology in place necessary to provide quality support."

Founded in 1989, SSPA has grown to become the largest and most influential industry trade group for technology service and support professionals. Its nearly 200 member companies represent tech support, field service and customer relations organizations around the globe.

"StoresOnline's top priority is exceptional customer support as we provide eCommerce solutions for small businesses and entrepreneurs," said Robert Schow, Vice President of Customer Operations, StoresOnline. "In September 2007, we were awarded the SSPA 's 2007 Star Award for Service Excellence in Consumer Support. In November, 2007 Stores Online's technical support organization engaged in the SSPA Organizational Development Program undergoing thorough audits and testing of our technical support operations, which we are proud to announce resulted in SSPA 's prestigious Excellence in Service Operations certification."

"We understand the impact that high quality service and support can have on our customers and our competitive position in the marketplace," added Brandon Lewis, iMergent's President and COO. "Over the past several years our goal has been to become the leading provider of eCommerce software solutions while maintaining our commitment to our customers. Most recently, we expanded our product line by launching our StoresOnline Express platform. We are excited about how the market is receiving both our StoresOnline Express and StoresOnline Pro products as we continue to rollout StoresOnline Express and train our sales and support teams."

Don Danks, CEO of iMergent, said, "We continue our focus on providing best of breed products, services and support to the entrepreneur and small business markets. Everyone at iMergent is enthusiastic and energized about the prospects for the future of our company."

Safe Harbor Statement
Statements made in this press release regarding iMergent and StoresOnline (i) meeting or exceeded 290 best practices criteria developed by the SSPA and validated by 50 leading technology companies, (ii) customers can be confident that it has the people, processes and technology in place necessary to provide quality support (iii) passing a rigorous onsite audit conducted by service executives with more than 20 years experience, (iv) top priority being exceptional customer support and providing eCommerce solutions for small businesses and entrepreneurs, (v) having undergone thorough audits and testing which resulted in certification of excellence in service operations after the SSPA 2007 Service Excellence in Consumer Support Award, (vi) understanding the impact that high quality service and support can have on customers and the competitive position of the company in the marketplace, (vii) goal of becoming the leading provider of eCommerce software solutions while maintaining the commitment of excellent customer service to the customers of the company, (viii) market successfully receiving both StoresOnline Express and StoresOnline Pro products while the company continues to rollout StoresOnline Express and train its sales and support teams, (ix) continuing its focus on providing best of breed products, services and support to the entrepreneur and small business markets, (x) that the company is energized about the prospects for the future, and other statements that are not historical in nature constitute forward-looking statements within the meaning of the Safe Harbor Provisions of the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations and beliefs of the management of iMergent and are subject to a number of risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a more detailed discussion of risk factors that affect iMergent's operations, please refer to the company's Form 10-K for the year ended June 30, 2007 and its Form 10-Q for the quarterly period ended September 30, 2007. The company undertakes no obligation to update this forward-looking information, except as required by law.

About the SSPA
As the industry's foremost professionals association, the Service & Support Professionals Association (SSPA) is a key resource for the information and best practices needed to make better business decisions. It brings together the best minds from across the industry spectrum -- from established companies with successful track records to the pioneering newcomers with out-of-the-box ideas. The SSPA also partners with thought leaders such as J.D. Power and Associates and the Wharton School to create programs that benefit the industry. The SSPA is a member of a global network of associations that includes the Technology Professional Services Association (TPSA) and the Association for Services Management International (AFSMI). For more information, visit www.thesspa.com.

About iMergent
iMergent provides eCommerce solutions to entrepreneurs and small businesses enabling them to market and sell their business products or ideas via the Internet. Headquartered in Orem, Utah, the company sells its proprietary StoresOnline software and training services, which help users build successful Internet strategies to market products, accept online orders, analyze marketing performance, and manage pricing and customers. In addition to software, iMergent offers site development, web hosting and marketing products. iMergent typically reaches its target audience through a concentrated direct marketing effort to fill Preview Sessions, in which a StoresOnline expert reviews the product opportunities and costs. These sessions lead to a follow-up Workshop Conference, where product and technology experts train potential users on the software and encourage them to make purchases. iMergent, Inc. and StoresOnline are trademarks of iMergent, Inc.

Company Contact:
iMergent, Inc.
Robert Lewis, CFO
801.431.4695
investor_relations@imergentinc.com

or

Kirsten Chapman
Lippert/Heilshorn & Associates
415.433.3777
dbailey@lhai.com

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StoresOnline Receives Certification of Excellence in Service Operations From the SSPA

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